Free Training Policies

Cancellation

Please register only for the number of training sessions you can reasonably attend. If a conflict will prevent you from attending a session, please be sure to cancel your registration at least 48-hours prior to the session, so that others may attend the class. Cancel your registration at http://its.psu.edu/training/. You may also send an e-mail to ITSTraining@psu.edu or call 814-863-9522 to cancel.

ITS Training Services reserves the right to cancel any session due to low registration. E-mail notices will be sent to each registrant if a session is canceled.

In an effort to provide better customer service, we reserve the right to cancel your registration if our records indicate that your attendance has been in "no-show" status. This means that there were at least 3 training sessions during any one semester for which you registered and neither showed up nor canceled your registration within 48 prior to the start of the session.

Weather Cancellation

All ITS Training Services scheduled training sessions at University Park campus will be canceled on any day that the University closes or that classes are canceled for the UP location. If there is a 2-hour delay, any session that begins prior to 10:00 a.m. will be canceled. Please check the WPSU Web site for University cancellation and delay information.

Waiting Lists

If you are interested in a session that appears to be full, we encourage you to join the waiting list by registering for that session. Many participants who join the waiting list for a training session actually make it into the session, due to cancellations, the addition of a new section, or various other reasons. When possible, we will open an additional section of the training during the same semester. In addition, the extent of the waiting list for any given session can help us better match demand for the topic in the future.

Once your name is on the waiting list, you will be notified via e-mail if a space becomes available.

If you do not receive notice that a space has become available, you are still welcome to attend the session. If seats remain available at the time the session is scheduled to begin, those on the waiting list are invited to fill the open seats. Empty seats are filled on a first-come, first-served basis. (See Seating below for more information.)

Seating

Seating is NOT guaranteed for FREE training sessions. Please arrive at least 10-15 minutes before the start of the session. Wait-listed participants will be seated in any unoccupied space at the moment the session is scheduled to begin. ITS Training Services encourages instructors to begin on time. If you cannot make it to the training at the scheduled time, please cancel your registration, so that someone on the waiting list has the opportunity to attend.